Question 1

How do I register and start earning loyalty points on the platform?

Accepted Answer

Registration is straightforward and takes just a few minutes. Visit the platform using the link provided, click the registration button, and complete the sign-up form with your personal details including your name, email address, date of birth, and mobile number. After verifying your email or phone number, make your first deposit using any of the supported Bangladeshi payment methods such as bKash or Nagad. Once your deposit is confirmed, your account is automatically enrolled in the loyalty program and you begin earning points on every qualifying real-money bet you place from that moment forward. There is no separate sign-up required for the loyalty program.

Question 2

Can loyalty points expire, and how do I prevent this from happening?

Accepted Answer

Yes, loyalty points do carry an expiry condition. Points will expire if your account remains completely inactive — meaning no deposits and no qualifying bets — for a period of 90 consecutive days. To prevent this, simply ensure you place at least one qualifying real-money bet within any 90-day window. Even a small session is sufficient to reset the inactivity clock and preserve your entire accumulated balance. If you plan to take an extended break from gaming, it is worth noting your points balance before leaving and scheduling a brief return session before the 90-day window closes.

Question 3

What is the best way to reach Diamond tier as quickly as possible?

Accepted Answer

Reaching Diamond tier requires accumulating 40,000 loyalty points and meeting the monthly minimum deposit threshold of 100,000 BDT. The fastest legitimate path is to focus your gaming on slots (which offer the highest points-per-BDT ratio at 2 points per 100 BDT wagered), take full advantage of double-points promotional events, and ensure you are always playing under any active multiplier promotions. Combining these strategies with consistent platform use rather than spreading your budget across multiple sites will accelerate your progress significantly. Some players reach Diamond within 3-4 months of starting as a Bronze member by playing strategically during high-multiplier events.

Question 4

Are there any restrictions on which players can participate in the loyalty program?

Accepted Answer

The loyalty program is available to all registered players who are of legal gambling age (18 years and above) and are located in an eligible region. Players must have completed their account verification (KYC process) to access the full range of loyalty benefits, including point redemption and VIP features. Accounts that have been flagged for bonus abuse or terms of service violations may have their loyalty program participation suspended pending review. Additionally, employees of the platform and their immediate family members are not eligible to participate in the loyalty rewards program.

Question 5

How does the cashback system work within the loyalty tiers?

Accepted Answer

Cashback is calculated on a weekly basis and applied to net losses — meaning the difference between what you deposited and wagered versus what you withdrew during the week. Your cashback percentage is determined by your current loyalty tier, ranging from 3% at Bronze to 15% at Diamond level. Cashback credits are automatically deposited into your account every Monday for the previous week's eligible losses. These credits carry a low 1x wagering requirement before they can be withdrawn, making them among the most valuable and accessible rewards in the entire program. There is no need to opt in; cashback is applied automatically to all eligible accounts.

Question 6

What happens to my tier status if I have a month with low activity?

Accepted Answer

Tier status is evaluated on a rolling monthly basis, meaning you need to meet both the points threshold and the minimum deposit requirement each month to retain your current tier. If you fall below the requirements in a given month, your tier will be downgraded to the highest tier for which you do qualify based on that month's activity. For example, a Gold member who only meets Silver requirements in a particular month will be moved to Silver for the following month. However, you are not downgraded beyond your activity level — so even significant drops are moderated by what you actually achieved. Players in exceptional circumstances can contact their account manager or support team to discuss whether any accommodations are available.

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